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Update - Our upstream carriers network teams are continuing to investigate the issue at present.
Please accept our sincerest apologies for the inconvenience caused.
Further updates to be issued shortly
Apr 25, 2024 - 18:31 BST
Investigating - Hello,
We are currently investigating an issue with slow speed and loss of service that is impacting a subset of our customers broadband connections going through one of our upstream carriers and this has been raised to the carrier for investigation.
Please accept our sincerest apologies for the inconvenience caused.
Apr 25, 2024 - 18:06 BST
Voice & Calls Services
Operational
90 days ago
100.0
% uptime
Today
Multi User VoIP
?
Operational
90 days ago
100.0
% uptime
Today
Outbound SIP Trunking
?
Operational
90 days ago
100.0
% uptime
Today
Outbound IAX Trunking
?
Operational
Inbound SIP trunking
?
Operational
90 days ago
100.0
% uptime
Today
Inbound IAX Trunking
?
Operational
Email2Fax
Operational
Fax2Email
Operational
Gradwell Mobile
Operational
Single User VoIP
?
Operational
DNS Services
Operational
Hosted 3CX Server
?
Operational
90 days ago
100.0
% uptime
Today
International Phone Numbers
Operational
90 days ago
100.0
% uptime
Today
Wave
Operational
90 days ago
100.0
% uptime
Today
Teams Direct Routing
Operational
90 days ago
100.0
% uptime
Today
Connectivity
Partial Outage
90 days ago
99.96
% uptime
Today
Fibre line
Operational
90 days ago
100.0
% uptime
Today
EFM
Operational
ADSL Broadband
Partial Outage
FTTC
Partial Outage
90 days ago
99.88
% uptime
Today
Phone lines
Operational
90 days ago
100.0
% uptime
Today
Portals and Website
Operational
90 days ago
100.0
% uptime
Today
Gradwell customer control panels
?
Operational
90 days ago
100.0
% uptime
Today
Gradwell website
Operational
Gradwell team
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Apr 17, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:30 BST
Scheduled -
Hi,
During the night of 16/04/2024 one of our suppliers will be undergoing work to improve their network resilience.
All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:
Start date & time: 16/04/2024 @ 23:00 BST End date & time: 17/04/2024 @ 06:00 BST
We apologise for any inconvenience caused by this essential maintenance.”
Apr 17, 01:26 BST